Auto repair service near Mason City, IL

We have a auto repair shop and parts store. Visit our website at bernshausenautomotive.com for all our services available.

Purchased an engine that's description claimed "tested" it also claimed to have low miles. Upon removal of the intake found a large rodent nest in the valley, there were massive amounts of oil and buildup on the exterior (fully aware of this being a thirty year old engine, but this was excessive), also not noted was a broken bolt on the exhaust manifold. Paid 500 for the engine plus freight of around 150. Called to see if we could exchange or return the engine since these things weren't noted. Was told that day since the description said "tested" (not sure how you test an engine with a 12 x 8 inch nest in it...) we would probably be charged the freight both ways plus a restocking fee. Waited over a week to hear from shop foreman and was told no different. Now have a $650 boat anchor. I read numerous negative reviews on this company and am adding my experience to aid others to not be scammed.

they knows what they are doing. this is the best car sale market.

great price and service will use again

These guys are beyond unprofessional. I have never been so disrespected as a female by another man in my life. They had my car for 3 months to replace a water pump and do a tune up and oil change. My car was originally overheating when i brought it to them. They did a diagnostics and said it was the water pump. They supposedly fixed it and never even called me to say the work was finished. They did not test the car before returning it to me. They allowed me to drive off the lot only to realize without even going a whole mile that the car was still overheating. I immediately brought it back to them and they kept my car for months claiming to be making repairs on the car. I picked my car up on April 2, 2019 and my car still was not fixed. Again they never called me to inform me what was going on with my vehicle. When i picked it up it wasn't even parked on their lot. They went on to say that it was possibly a blown head gasket. I gave the shop over $500 to repair my vehicle and got it back in the same working condition as before. When I called inquiring about what all repairs were made to the vehicle while in their care, frustrated Junior cursed me out. Junior stated and I quote that mother fucking car has been sitting up here for 3 or 4 fucking months I cant remember what all we fucking did. That was after I had to keep asking for a lis of repairs and attempt to get him to remember the car I was speaking about. It should be on your fucking receipt is what Junior stated. Unbelievable is all I can say. What happened to quality customer service?